Frequently asked questions
14-Days Return Policy
Return Eligibility Window
You may request a return or refund within 14 days of the delivery date.
After 14 days, unfortunately, we cannot offer a return, replacement, or refund.
To Initiate return process please send a request on this Email: support@ellurra.com
If you want to know more about Return and Refund Please follow our Return & Refund Page : Return & Refund
When will I get my order?
1. Order Processing Time
All orders are processed within: 1–2 business days
(Monday to Saturday, excluding holidays)
During high-volume periods (festive season / sales), processing may take an additional 1–2 days.
2. Shipping Time & Delivery Estimates
Our products are shipped from our global fulfilment centers.
Estimated Delivery Timeframes:
USA: 7–12 business days
UK & Europe: 7–14 business days
Canada & Australia: 7–14 business days
New Zealand: 8–15 business days
Rest of World: 8–18 business days
Note: Delivery time may vary depending on customs clearance, holidays, or peak logistics seasons.
For more about shipping policy please follow our Shipping Policy
How much does shipping cost?
Shipping Charges
We keep shipping simple and transparent:
✔ FREE STANDARD SHIPPING on all orders
✔ No hidden fees
✔ No extra customs handling fees in most countries
Rarely, if a country requires a small customs duty, it is the customer’s responsibility.
How can i contact you ?
For any Shipping & Order related concerns, contact us anytime:
📧 support@ellurra.com
🕒 Response within 24–48 hours
How can i cancel my order?
For order cancellation you need to send a Order Cancellation request on Email: support@ellurra.com
Orders can be cancelled within 12 hours of purchase.
After 12 hours, orders may already be shipped and cannot be cancelled.